Terms and Conditions

Appointment Booking

Booking Methods:
Appointments can be made through our online booking system or by contacting us directly at hello@floranaturopathy.com.

Booking Confirmation:
All appointments are considered tentative until confirmed by Flora Naturopathy.

New Client Information

New Client Forms:
New clients are required to complete and submit the ‘New Client Intake’ form at least 24 hours prior to their first appointment.

Health History:
Accurate and up-to-date health history is essential for effective care. Please provide any recent pathology results or investigations by emailing them to hello@floranaturopathy.com.

Arrival Time

Arrival:
Please arrive at least 5 minutes before your scheduled appointment to ensure a prompt start.

Late Arrivals:
If you arrive late, we will do our best to accommodate the full session. However, if this impacts other clients, your session may be shortened, and 100% of the total fee will still apply.

Payment for Services

Initial Consultations:
A 50% deposit is required at the time of booking to secure your consultation.

Follow-Up Appointments:
Payment can be made at the time of booking or at the consultation, as arranged with the practitioner.

Accepted Payment Methods:

  • Credit cards

  • Debit cards

  • Bank transfer (by arrangement)

Appointment Changes / Cancellation Policy

Please note that cancellations and reschedules within 48 hours of your booking incur a 50% fee. If you reschedule or cancel on the day of your appointment or fail to attend your appointment, you will be charged 100% of the appointment fee. Appointment deposits are non-refundable

Changes to This Policy

We reserve the right to update this policy at any time. Changes will take effect immediately and be communicated to clients and available on our website: www.floranaturopathy.com.

Visitor Responsibilities

Visitors to www.floranaturopathy.com are responsible for their own health and safety. Please note, the information provided is not individualised medical advice. For specific health concerns, please consult a healthcare professional.

Contact Us

If you have any questions or concerns about this policy, please contact us at hello@floranaturopathy.com

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